FAQ's
1. Orders & Payments
Q: How do I place an order on Shika?
A: To place an order, simply browse our collection, select your items, and add them to your cart. When you’re ready, go to your cart and proceed to checkout, where you’ll be guided through the payment and shipping process.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various other secure payment options, depending on your location.
Q: Can I change or cancel my order after it’s placed?
A: Once an order is placed, we start processing it immediately to ensure timely delivery. If you need to make changes, please contact us within 24 hours, and we’ll do our best to assist. Unfortunately, once the order has shipped, it cannot be changed or canceled.
2. Shipping & Delivery
Q: Where do you ship?
A: Currently, we ship to locations across the United States. We are working on expanding our shipping options, so stay tuned for updates!
Q: How long will it take to receive my order?
A: Since we operate on a dropshipping model, orders typically take 1-2 weeks to arrive. You’ll receive a tracking number as soon as your order is shipped, so you can follow its progress.
Q: How much does shipping cost?
A: Shipping costs vary based on order size and location. You can view shipping rates at checkout before completing your order.
3. Returns & Exchanges
Q: What is your return policy?
A: At this time we only accept returns if the product is damaged. Please take an unboxing video to ensure that the damage is not caused by the customer and send it to our customer service email to receive a new product or refund.
Q: How do I initiate a return?
A: To start a return, contact our customer service team with your order number and the damages caused for the return. We’ll guide you through the process and provide the return address.
Q: Can I exchange an item?
A: At this time, we do not offer direct exchanges.
4. Product & Sizing Information
Q: How do I know what size to order?
A: We offer a detailed sizing guide on each product page to help you find the perfect fit. If you’re still unsure, feel free to contact us with your measurements, and we’ll be happy to assist.
Q: Are your products authentic Indian clothing?
A: Yes! Our products are carefully selected from trusted suppliers to ensure quality and authenticity, so you can enjoy the beauty of genuine Indian fashion.
Q: Will the colours of the items match what I see on the website?
A: We do our best to ensure product images accurately reflect colours. However, slight variations may occur due to lighting and display settings.
5. Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, view order history, and save items to your wishlist.
Q: How can I track my order?
A: After your order is shipped, you’ll receive an email with a tracking number. You can use this to track your package’s progress until it reaches you.
Q: What should I do if I encounter an issue with my order?
A: If you experience any issues with your order, please contact our customer service team at info@wearshika.com with your order details, and we’ll work to resolve it as soon as possible.
6. Contact Us
Q: How can I get in touch with Shika's customer support?
A: You can reach us via email at info@wearshika.com or by using the Contact Us form on our website. Our support team is available Monday through Friday to assist you.